Scope of this policy
The entity responsible for Luceros Growth processes personal data collected through this website for the purposes described in this policy.
This policy applies to contact forms, chat, enquiries submitted through channels linked from the website and the minimum technical data needed to protect and operate the website.
Categories of personal data
We may process data you provide through forms, email, telephone, WhatsApp or chat, as well as technical data necessary for website security and operation.
Do not send sensitive, confidential or unnecessary information through the chat or contact channels.
- Identification and contact data, such as name, email address and telephone number.
- Professional and project data, such as company, location, requirements and message.
- The content of conversations you start through the chat.
- Technical and security data, such as IP address data processed temporarily to limit abusive chat use.
Purposes of processing
We use data to respond to requests, assess a possible engagement, prepare proposals and maintain the communications you request.
We may also process data to protect the website, prevent misuse, apply chat-use limits and resolve technical incidents. We do not use data for behavioural advertising or automated commercial profiling.
Legal basis
Processing relies on the basis that applies to each purpose and to the context of your relationship with Luceros Growth.
- Taking pre-contractual steps requested when you submit an enquiry.
- Complying with applicable legal obligations where a contractual relationship exists.
- Legitimate interests in keeping the website secure and managing its operation.
- Your consent where it is required for a specific purpose or to receive communications you have not requested.
Recipients and transfers
Access to personal data is limited to authorised people and providers needed to deliver the service. Forms are managed through Netlify Forms and hosting is provided through Netlify infrastructure.
When chat is available, your query and recent conversation context are sent to Google Gemini to generate a response. If you accept analytics cookies, the website uses Google Analytics to measure visits in aggregate; Google receives the technical data needed to handle that request. Do not submit special-category data or confidential information in chat. We do not sell personal data or use it for behavioural advertising. Where a provider accesses data from outside the European Economic Area, we apply the safeguards required by applicable law.
Retention period
We retain contact, chat and enquiry data for as long as necessary to handle the request and thereafter for the periods necessary to meet legal obligations or respond to possible claims.
Data related to a contractual relationship are retained for its duration and the applicable statutory retention periods. Chat history stored in your browser is retained only for the session and can be deleted from the chat itself.
Your rights
You may request access, rectification, erasure, restriction, objection or portability of your data, and withdraw consent at any time where consent is the applicable basis.
To exercise your rights, email us at info@espacioluceros.com. We may ask for reasonable information to verify your identity. You may also lodge a complaint with the Spanish Data Protection Agency.
Security and updates
We apply reasonable technical and organisational measures to protect data against unauthorised access, alteration or loss. We do not make solely automated decisions that produce legal or similarly significant effects on users.
We may update this policy to reflect legal, technical or operational changes. The update date identifies the current version.